Department: Property / Site Leasing

Location: Madison, WI

Property: Atmosphere Madison

Reports To: Lease Up General Manager & Leasing and Marketing Manager

Summary

The Community Assistant will deliver outstanding customer service to current and prospective residents during every shift while promoting a welcoming community that contributes to a quality living experience and achieving the property’s occupancy goals. The Community Assistant will achieve this through marketing, events, outreach, resident interactions, and administrative tasks.

What You’ll Do:

• Provide a positive living experience for all residents through superior customer service.
• Assist with resident/guarantor complaints, questions, concerns, and/or requests promptly. This may include after-hour bedroom lockout
• Assist with completing outreach activities when assigned.
• Assist every current and prospective resident with the completion of the leasing process. This will include property tours and appointments.
• Receive resident packages and enter them into property software. (Some packages may be 25+ pounds).
• Answer phone calls from current/prospective residents, guarantors, and/or other properties.
• Maintain cleanliness throughout the property, office areas, and the provided model apartment.
• Adhere to Fair Housing Laws and Standards
• Other duties as assigned

Who You Are:

• High School Diploma or GED is required
• Must be enrolled in a degree program at an accredited college or university with minimum of 6 credit hours.
• Must have completed a minimum of 1 year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified each semester. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension, or release from the Community Assistant position.
• Ability to live onsite to perform necessary after-hours lock outs and/or respond to minor afterhours resident calls when needed if preferred.
• Ability to write reports and general business correspondence.
• Strong customer service experience is required.
• Ability to use Microsoft Office proficiently.
• Knowledge of sales processes are strongly recommended
• Ability to communicate with people effectively and professionally, verbally and written, at various levels within the organization.

Work Environment and Physical Demands:

• Availability to work a minimum of 16 hours per week.
• Ability to work during the Summer Turnover Period, performing tasks delegated by property management.
• Ability to work as needed during designated school breaks including but not limited to Spring, Fall and Winter Break.
• Participation in all marketing events that may occur both indoors and outdoors in various weather conditions
• Ability to walk short and long distances to perform inspections and other required tasks
• Effectively use a computer and keyboard, which will require close vision and extended time looking at a computer screen
• Ability to lift 25+ pound objects occasionally, while also having to bend down to pick up packages.

Community Assistant Evaluation:

All Community Assistants will be subject to a Community Assistant Evaluation at the end of each semester. The evaluation will measure areas pertaining to academic requirements, an assessment of job performance and ability to fulfill job description requirements/essential functions, and a recommendation to continue employment for another semester. This evaluation will not result in a change in compensation. Previous employment does not represent a commitment to maintain employment.

Trinitas Ventures provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.