Job Description
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full time Customer Service Agent working in our Exit Booth at Dallas Love Field Airport (DAL). This position pays up to $17.58 / hour (13 per hour plus performance based incentives) and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Airport clearance not required
The schedule available is:
- Sunday 4:00pm-12:00am
- Monday 4:00pm-12:00am
- Tuesday 4:00pm-12:00am
- Wednesday 4:00pm-12:00am
- Thursday 4:00pm-12:00am
- Friday OFF
- Saturday OFF
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
The Customer Service Agent - Exit Booth provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
With this in mind, as you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.
Responsibilities:
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Prepare all rental documents accurately and completely.
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Verify car information and VIN number for security and car control.
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Provide additional service to Emerald Aisle members by offering our refueling option.
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Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
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Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
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Provide all customers with undivided attention while assisting them at the exit booth.
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Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
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Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
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Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.