Skytech, inc. is a General Aviation sales, service and management organization specializing in high-end owner flown and business aircraft. Skytech represents the Piper and Pilatus product lines; as well as quality pre-owned aircraft. With full-service FBO’s at the Carroll County Regional Airport in Westminster, Maryland (Baltimore/Washington Metro Area) and York County Airport in Rock Hill, South Carolina (Charlotte Metro Area), Skytech is ideally positioned to serve the Mid-Atlantic aviation community.

Skytech Inc is looking for a Full time Customer service representative for the afternoon shift (12-8PM)

Job Duties will Include:

• Ensures customers are provided the best possible services and feel welcome when

visiting the FBO;

• Facilitates a welcoming atmosphere in the passenger lounge for customers, guests,

and vendors;

• Schedules customer visits and coordinates customer requests with the appropriate

personnel;

• Screens and directs phone calls to appropriate personnel;
• Assists customers with aircraft catering, including:
• Providing recommendations of local caterers;
• Receiving and storing received catering in accordance with proper food handling

procedures.

• Ensures complimentary beverages and snacks are well stocked and available for

customers;

• Ensures passenger lounge equipment (furnishings, computers, printers, etc.) is well

maintained and requests servicing or replacement when equipment is worn or nonfunctional;

• Assists passengers that require additional assistance on the ramp and in facilities;
• Receives and processes mail and shipping;
• Prepares correspondence, reports, photocopying, and composition, and proofreads

letters, memoranda, and spreadsheets;

• Monitors customer feedback regarding facilities and makes recommendations to the

Operations Manager;

• Assumes any duties delegated by the Operations Manager.

Benefits:

Full-time employees are eligible for health, dental, and vision insurance with an employer contribution. Employer paid Life, Short Term disability, Long Term disability insurances and a 401k retirement plan including a profit share match. For those interested in advancing their aviation career, Skytech offers a club plane which is available for employee use at a deeply discounted fee per hour and a tuition reimbursement benefit, after one year of employment, for participation in a qualified education program