Customer Service Representative Job at Skytech Inc., Westminster, MD 21157

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Job Description

Skytech, inc. is a General Aviation sales, service and management organization specializing in high-end owner flown and business aircraft. Skytech represents the Piper and Pilatus product lines; as well as quality pre-owned aircraft. With full-service FBO’s at the Carroll County Regional Airport in Westminster, Maryland (Baltimore/Washington Metro Area) and York County Airport in Rock Hill, South Carolina (Charlotte Metro Area), Skytech is ideally positioned to serve the Mid-Atlantic aviation community.

Skytech Inc is looking for a Full time Customer service representative for the afternoon shift (12-8PM)


Job Duties will Include:

  • Ensures customers are provided the best possible services and feel welcome when
visiting the FBO;
  • Facilitates a welcoming atmosphere in the passenger lounge for customers, guests,
and vendors;
  • Schedules customer visits and coordinates customer requests with the appropriate
personnel;
  • Screens and directs phone calls to appropriate personnel;
  • Assists customers with aircraft catering, including:
  • Providing recommendations of local caterers;
  • Receiving and storing received catering in accordance with proper food handling
procedures.
  • Ensures complimentary beverages and snacks are well stocked and available for
customers;
  • Ensures passenger lounge equipment (furnishings, computers, printers, etc.) is well
maintained and requests servicing or replacement when equipment is worn or nonfunctional;
  • Assists passengers that require additional assistance on the ramp and in facilities;
  • Receives and processes mail and shipping;
  • Prepares correspondence, reports, photocopying, and composition, and proofreads
letters, memoranda, and spreadsheets;
  • Monitors customer feedback regarding facilities and makes recommendations to the
Operations Manager;
  • Assumes any duties delegated by the Operations Manager.


Qualifications:
  • Has 1 or 2 years of customer service experience;
  • Demonstrates strong organizational and communications skills;
  • Holds a high school diploma or equivalent (preferred)


Benefits:

Full-time employees are eligible for health, dental, and vision insurance with an employer contribution. Employer paid Life, Short Term disability, Long Term disability insurances and a 401k retirement plan including a profit share match. For those interested in advancing their aviation career, Skytech offers a club plane which is available for employee use at a deeply discounted fee per hour and a tuition reimbursement benefit, after one year of employment, for participation in a qualified education program

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