Lead Person Job at Empire Cat, Mesa, AZ 85215

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Job Description

Lead the assigned Parts Operation under the direction of the supervisor and manager. Ensure that proper standards of service are provided to EMPIRE’s internal and external customers. Work with other area leads to achieve common goals. Control direct expenses within established parameters. Emphasize safety, efficiency, and customer satisfaction. Achieve and maintain proper service standards with customers, other EMPIRE Divisions, Caterpillar, and vendors as directed. Exceed customer expectations by 1) Making suggestions and improvements; 2) challenging the staff to provide pro-active customer service and to operate efficiently; 3) developing excellent relationships with internal and external customers; and 4) creating incremental sales of parts by capitalizing on opportunities.

Essential Functions

  • Leads, motivates, and coaches assigned employees and conducts annual performance reviews.
  • Ensures that superior customer service is delivered at every customer contact. Recruits, develops, trains, motivates, and retains a qualified, professional staff.
  • Ensures that all duties are performed promptly and accurately. Maintains positive customer and supplier relationships.
  • Develops and maintains a working knowledge of all processes and technologies and ensures that department staff have the same knowledge.
  • Controls overtime and other direct expenses within the parameters set by management. Achieves goals for direct expenses as a percent of sales.
  • Ensures that customer service issues are resolved promptly and are not elevated to the manager or director level.
  • Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards and ensures that all direct reports comply as well. Works within and promotes corporate values.

Additional Responsibilities

  • Maintains a self-improvement program. Must complete Supervisors Academy training and Parts Pro program.
  • Maintains an effective working relationship with Service, other EMPIRE divisions and branch stores, and EMPIRE’s vendors.
  • Maintains outstanding customer relations skills. Sets a proper example of good customer relations, inter-company cooperation, neat personal appearance, and good housekeeping practices.
  • Assists in endeavors to merchandise other products and services sold by EMPIRE.
  • Assists where needed in other parts areas.
  • Must be willing to work overtime and perform after hours call duty as requested.
  • Work within and promote corporate values.

Knowledge Skills and Abilities

  • Must have interpersonal skills sufficient to work cooperatively with people, and to effectively motivate and appraise employee performance.
  • Must have in-depth knowledge of products EMPIRE sells and services, and ability to complete Parts Department related documents. Must have mechanical aptitude.
  • Must be knowledgeable about heavy equipment industry, customers, characteristics and the requirements of meeting their needs.
  • Must have selling skills sufficient to properly instruct employees in the basics of sales techniques for customer satisfaction.
  • Must possess working knowledge of all Parts Department procedures and policies including basic inventory control knowledge.
  • Must be able to correctly interpret all Parts Department technical reference material.
  • Must be able to supervise Parts Sales operational functions in the manager’s or supervisor’s absence.
  • Must be able to execute projects and long range goals as directed by management.
  • Must possess advanced computer skills and knowledge.
  • Must have a good working knowledge of EMPIRE’s Purchasing process.
  • Ability to maintain consistent attendance.

Education and Experience

  • Proof of high school diploma or General Education Degree (GED).
  • Current Drivers License
  • Minimum of two years related experience.
  • Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  • The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  • The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, and peripheral vision.
  • This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  • The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  • The noise level in the work environment is usually loud.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

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Job Summary
  • Location
    Mesa, AZ 85215
  • Job Type
    Full Time
  • Date Posted
    2023-05-09
  • Expiration date
    2025-10-13