1. JOB SUMMARY

Perform installation and integration of hardware components and conduct necessary operational testing. Travel to location to provide on-going technical support while ensuring timely availability. May be required to perform training of customer personnel. Responsible for on-site inventory control of maintenance parts.

2. KEY RESPONSIBILITIES

FUNCTIONAL RESPONSIBILITIES

• Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
• Maintain accurate on-site service inventory at assigned local facilities.
• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
• Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other assignments as requested by Management

3. JOB REQUIREMENTS

ACADEMIC QUALIFICATIONS

• Desired: Associate degree in engineering discipline and/or 5+ years equivalent experience
• Preferred: Bachelor’s degree in engineering discipline

PROFESSIONAL EXPERIENCE

• Minimum 1-year experience in technical support role
• Must have a familiarity with electro-mechanical devices and automation equipment
• A working knowledge of thermal printing or laser printers would be an asset
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
• Capable of working without direct supervision
• Excellent communications skills
• 60-70% national travel a possibility
• U.S. citizenship required
• Candidate must be able to obtain and maintain a U.S. Department of State background check prior to starting work.