Creative problem solvers, look no further! TBS Charlotte is on the hunt for a dynamic individual to join our Payment Resolutions team. We’re looking for someone who can work closely with our Factoring department, is extremely detail-oriented, and understands the importance of being patient and compassionate with clients who are having payment issues.

We’re an established financial company that serves a variety of clients and we need superstar associates to keep our legacy going. If you enjoy talking to people and helping them through challenges, you might be a good fit! (Or you might already be a psychologist… in which case, how did you get here?)

Check out the fine print down below, and if you are “resolute” about becoming a part of the TBS Charlotte Payment Resolutions family and apply today!

The Resolution Specialist is responsible for successfully collecting on accounts that are past due.

Role and Responsibilities:

• Conduct collection calls on accounts from debtors that are past due reflecting good productivity, appropriate timeliness, and low error rates.
• Ensure debtors and their affiliates remit payment to TBS Factoring Service instead of the motor carrier and send Notice of Assignment correspondence (NOA) to clients.
• Call, email, and/or fax debtors 37- 89 days since the invoice was submitted and ensure a rapid turnaround and low losses to account receivables.
• Enter detailed notes and track correspondence with debtors including contact name, address, email, fax, promise to pay (PTP), has been paid (WP), and check numbers.
• Work with client, debtor, and booking agent to resolve problems such as missing paperwork, missing check/ACH payments, late delivery, damaged product, lumpers or any deductions not specified on paperwork.
• Answer and respond to client calls while providing superior customer service and demonstrating TBS Core Values.
• Inform clients of other TBS services and provide information as requested.
• Meet or exceed all weekly goals granted through the Peak program.
• Promotes and fosters a positive and supportive environment that is committed to the success of the department, peers, customers, and the overall goals of TBS.
• Understand and keep current on the latest procedures for our department and company.
• Cross-train and assist other departments as needed.

Personal Attributes and Requirements:

• Excellent customer service and people skills.
• Outstanding communication skills (both written and verbal) regardless of organizational level.
• High-level problem solver and multi-tasker with the ability to independently prioritize tasks.
• Dependable with exceptional attendance and time management skills.

Qualifications, Education, and Special Requirements:

• High School Diploma or Equivalent.
• Previous Customer Service and collections experience preferred.
• Basic accounting knowledge preferred.
• Highly skilled in computer, electronic communication, and technology proficiencies with the ability to quickly learn new software, applications, systems, and operate office equipment.
• Basic knowledge of Excel (spreadsheets), Microsoft Outlook, and Word.
• Ability to type efficiently and effectively without excessive errors.
• Capacity to learn quickly and accurately apply and communicate the knowledge.