Customer Service Representative Job at Kelly, Portage, MI 49002

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Job Description

At Kelly ® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?
We’re seeking a Customer Service Representative to work with our client, Stryker in Portage, MI. With us, it’s all about finding the job that’s just right.

Why you should apply to be a Customer Service Representative:
Work Location: Portage, MI – Onsite
**Hybrid schedule once fully trained – Monday – Wednesday in office, Thursday – Friday work from home.**
Shift: Monday – Friday 8:00 am – 5:00 pm
Pay Rate: $21.00 / hr
  • Stable working schedule
  • Weekly electronic pay options – every Friday is payday!
  • Access to outstanding Kelly benefits and perks via https://www.mykelly.us/us-mykelly/perks/
What’s a typical day as a Customer Service Representative?
  • Responsible for total customer and sales representative satisfaction in order management
  • Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
  • Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
  • Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
  • Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
  • Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
  • Back-up to Customer Support team when needed
  • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
  • Must meet all training and documentation criteria.
  • by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
This job might be an outstanding fit if you:
  • Must have High School Diploma or GED
  • 0-2 years customer service experience preferred
  • Perform sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force. Frequently or constantly to lift, carry, etc. Generally, involves sitting most of the time.
  • Must have basic PC skills and be able to operate common office equipment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.


You should know:

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Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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