Principle Responsibilities & Position Purpose:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.
This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very
high level of guest satisfaction.

EXAMPLE OF DUTIES:ESSENTIAL FUNCTIONS

Average
Percent
of Time
15 % Check station before, during and after shift for proper set-up and cleanliness.
15 % Greet the guests in a friendly and courteous manner and explain any specials and/or
restaurant promotions for guest awareness.
10 % Record the details of the order from the guests, repeating the order to the guest to check for
accuracy.
10 % Input the order into the Point of Sale computer to inform the kitchen of the particulars in the
order being placed.
15 % When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to
guest along with appropriate condiments. Abide by all State, Federal and
Corporate liquor regulations pertaining to serving alcoholic beverages to
minors and intoxicated guests.
10 % Replenish beverages as necessary and check with guests for overall satisfaction.
10 % Market and serve upon request any dessert items or specialty coffees.
10 % Ascertain guest satisfaction and present check. Process check per hotel procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor

to adhere to health standards.

• Supplement the bushelp in clearing and resetting the tables.
• Perform all assigned sidework to include replenishing condiments and restocking sidestands.
• Perform other duties as requested, such as answering telephone and taking room service orders,

handle special guest requests, and greet and seat guests according to Hilton guidelines.

• Attend required meetings

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred

EXPERIENCEPrefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!