Job Description

The position of Lead Hostess for Cerveceria La Tropical encompasses several different responsibilities – the most important being that the property has an authoritative figure present in the Taproom (dining room floor) and who possesses the creative & administrative abilities to manage this vital department. The candidate’s responsibilities will include (but are not limited to) the following:

• Managing OpenTable
• Managing hostess’ schedules, training, development
• Managing the floor’s flow of guests and service personnel
• Manage merchandise

• Organize
• Inventory – weekly
• Sales

• Management and development of the staff (with assistance from senior management & ownership) in the areas of quality assurance, professionalism, consistency and product knowledge.
• Basic accounting and reporting as it relates to the position
• Greeting customers as they walk into the taproom
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure even workload for wait staff
• Answering phones and scheduling reservations with large parties
• Coordinating large parties with event planner
• Prior customer service experience in the hospitality industry
• Managing reviews and working with upper management to answer
• Managing customer incentive programs with Upper Management and Marketing Manager
• Positive attitude and interpersonal skills
• Good communication skills and phone etiquette
• Flexibility when working alternating shifts
• Ability to stand for long periods of time

These are the basic parameters of the position. Additionally the candidate must demonstrate proficiency in the following areas:

• Knowledge in usage of SQUARE POS system or any system(s) used by company.
• Knowledge in usage of Market Man
• Acceptable level of knowledge in using common administrative software (QuickBooks, Microsoft Office, Outlook, Excel, Word, etc.)
• Effective time-management and multi-tasking

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Physical setting:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miami, FL 33137: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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