Lounge Attendant Job at Hilton, New Orleans, LA 70112

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Job Description

Fountain Lounge Server Assistant - The Roosevelt Hotel New Orleans

Principle Responsibilities/Position Purpose:

Sets and clears restaurant tables; stocks all service stations and assist food servers with table service to ensure
total guest satisfaction.

ESSENTIAL FUNCTIONSAverage
Percent
of Time

40 % Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently
reset all silverware as prescribed.

20 % Maintain stock and cleanliness of stations for all meal periods with necessary equipment
including silverware, linen and condiments. Wipe down booths and chairs, move tables and
chairs, and clean floors as necessary.

15 % Serve guests with beverages, breads and butter to begin their dining experience and replenish
as necessary. Assist server with food & beverage service to ensure guest satisfaction.

20 % Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.

  • Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to
adhere to health standards.
  • Folding napkins for all meal periods throughout the day to maintain an adequate supply.
  • Perform all assigned side work to include replenishing condiments and restocking side stands.
  • Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests,
greeting and seating guests and ensuring guest satisfaction.
  • Attend required meetings.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
  • Knowledge of the appropriate table settings and serviceware.
  • Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices.
  • Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
  • Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.


QUALIFICATION STANDARDS
EDUCATION
Grade school education preferred.



EXPERIENCE

Prefer six (6) months previous bussing experience.


LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates. Examples include a Washington Health Card
Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training
preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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